Terms of use

TERMS AND CONDITIONS OF SALE
General
These terms and conditions apply to all sales by Holcombe Textile Services Limited to the exclusion of all others and apply unless otherwise agreed in writing by a Director of Holcombe Textile Services Limited.

Ordering and Delivery
Orders in excess of £750.00 (ex. VAT) will be delivered free of charge.
Postage and Packing will be charged on all other orders. All in Stock items will be despatched to you within 48 hours of order confirmation. Goods temporarily out of stock will be delivered to you on the next specified delivery day for your area after new stock arrives, unless otherwise agreed with your Account Manager.

Price
The price of goods is the price ruling at the date of dispatch. All prices quoted exclude VAT. Where special prices have been quoted in writing, any VAT and carriage will be payable in addition to the prices quoted.

Returns Policy
On delivery of the goods. You will need to check that the consignment is correct as per your order. Any discrepancies between those goods delivered and those ordered, and any damaged goods must be notified, to us, within 48 hours of the delivery. To do this please call our customer service line (01204 888465) and speak to your Account Manager or leave a message with relevant details of the problem on our answer phone at weekends or out of office hours.

We regret that discrepancies notified to us outside this period cannot be rectified nor can a credit be given.

Missing or damaged goods will be replaced at full invoice price (carriage free) pending an investigation by us. Replacement goods supplied by us may be credited to your account if the result of the investigation finds your claim to be substantiated. We expect this process to take about 7-10 days.

No Goods will be accepted for return without a valid returns code. This can be obtained from your Account Manager.

Cancellation of Order before Delivery of goods
If an order is cancelled within 48 hours of advised delivery date, a charge will be made to cover our costs and expenses incurred to that point.

Restocking of items not required
Items no longer required or which have been ordered in error may be accepted for return within seven days of delivery and in agreement with your Account Manager. All items must be undamaged in their original packaging, and in every respect unused and intact. A handling charge / processing fee of 10% (or £7.50), which ever is the greater) is payable on each item returned.

Payment
On opening your account you will be notified in writing of your credit limit. In general this will be based on 2.25 times your average monthly purchasing requirements as agreed with your Account Manager.

Invoices will be issued within 3 days of despatch of the goods and must be paid within 30 days of invoice date.

In the event of late payment Holcombe Textile Services Limited shall be entitled to:
i) Suspend any further deliveries, and
ii) Charge interest on the amount unpaid at a rate of four percent above Barclays Bank base rate from time to time.
A Customer is not entitled to offset any debt or claim against us to amounts owing to us.

Samples
Any samples requested will be invoiced to you on despatch and will be credited in full provided they are returned to us, unused and undamaged within thirty days of delivery. Otherwise the price, including applicable carriage charge and VAT becomes immediately payable.

Force Majeure
Where we are unable to deliver due to circumstances beyond our control we may suspend deliveries while those circumstances subsist and any agreed date
or period for delivery shall be regarded as extended accordingly. If any period of suspension of delivery lasts for more than one month, either party may cancel the contract by written notice without penalty.
Our Customer Service Department will inform customers if this comes into force.

Risks and Ownership
The risk in the goods passes to you when the goods are delivered to the delivery address. Ownership of the goods remains with Holcombe Textile Services Limited until payment has been received in full.

Insolvency
If:
(a) you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order, or go into liquidation; or
(b) you cease, or threaten to cease, to carry on business; or
(c) Holcombe Textile Services Limited reasonably believes that any of the above events is about to occur and notifies you accordingly;
then you shall cease at once to use any goods not then paid for and shall, on demand, return, to Holcombe Textile Services Limited, any of them remaining in your possession. On making such a demand, we are entitled, without incurring any liability to you, to enter your premises and remove and repossess such of our goods as are found to be there, and also to cancel any contract with you.

Warranties and Liabilities
Where appropriate, Holcombe Textile Services Limited warrants that the goods will correspond with the specification and will be free from defects and from workmanship. This warranty is subject to the following conditions:
(a) Holcombe Textile Services Limited shall not be liable: (i) in respect of any defect arising otherwise than from fair wear and tear, or arising from wilful damage, negligence, failure to follow care instructions, abnormal working conditions, misuse or alteration. (ii) If the total price of the goods has not been paid by the due date. (iii) If the defect arises from any drawing, design or specification supplied by the customer.
(b) Where goods are faulty, Holcombe Textile Services Limited shall be entitled to replace the goods free of charge, rectify the fault, or at Holcombe Textile Services Limitedís discretion refund the price of the goods, and Holcombe Textile Services Limited shall have no further liability.
(c) Holcombe Textile Services Limited shall not be liable for any loss or damage whether direct or consequential or otherwise but in any event Holcombe Textile Services Limitedís liability (if any) shall be limited to the price of the goods.
(d) Nothing in these terms affect Holcombe Textile Services Limitedís liability for death or personal injury resulting from Holcombe Textile Services Limitedís negligence.
(e) Nothing in these terms affects your statutory rights.


Replacement of Products
Holcombe Textile Services Limited reserves the right to alter specification of products from the catalogue at any time. On such occasions, customers will be advised upon order placement, and substitutes offered where applicable.


Ownership & Address
holcombe textile services website is owned and operated by HTS Print and Design Limited

The registered office is:
7 Brooklands Road, Holcombe Brook, Ramsbottom, Lancashire, BL0 9SW

Company Registration No. 2797524
registered in England & Wales

E-mail: info@holcombetextileservices.co.uk
Phone: +44 (0)1706 224441